Just as heads-up, customer support from Ring was top-notch. After a week of use, I had an issue with a sensor that wasn’t communicating properly. Fortunately it didn’t trip the alarm (I say fortunate as I wouldn’t want to local police to show up for faulty sensor). A late night call to the Ring customer service, which appears to be U.S. based, helped to resolve the issue. The rep was professional and patient. All told, I’m glad I chose Ring.
Ring is finally getting ready to release its full home security system — an alarm, keypad, and array of sensors that monitor a house while you’re asleep or away. The product, called Ring Alarm, was initially announced (and supposed to come out) last October. But after a lawsuit, a lengthy delay, and a rebranding, Ring says it’s now just about ready. Sales for the security system start today, and the product is supposed to begin shipping next month.
After testing indoor Nest IQ Indoor and Nest Cam Outdoor, I’ve decided to pass on Nest IQ Outdoor. Plus, it sounds like this version will require drilling, and I’ve found that Nest’s facial recognition feature doesn’t add more value than their face detection feature. I also don’t have a place for Ring Floodlight. However, I will buy Ring Spotlight. I have six devices in my office waiting to test, so I can’t promise that it’s going to happen quickly, but it will happen! 🙂
Ring allows some of the best customization. As a result, it is very common for individuals to be able to pick and choose the features most important to them. You do not have to buy an entire package. Instead, check out this Ring product costs and price list. You can see the cost of each component of the Ring system, and you get to choose what works for your individual needs.
3) a brand with the best wifi connectivity record (I HATE when it loses connectivity), this is actually the most important thing to me – the wifi connectivity must be seamless, I’ve had terrible experience with bad wifi connectivity. I want to be able to pull out my phone anytime and instantly be able to see live video. zero tolerance for bad wifi connection:)
I'm a Ring user, with a Video Doorbell 2 and a Floodlight Cam already installed at my house, but I don't have any prior experience with home security systems. That made for a bit of a learning curve just in terms of figuring out how I wanted to set things up and remembering to arm/disarm the system at the appropriate times. But Ring Alarm is intended as a simple do-it-yourself system that makes it easy for even novice users to get up and running, so perhaps I'm an ideal candidate for testing things out.
Would it be better than 1080p? Yes. Would it be good enough? I don’t know. I only tested the indoor IQ, not the outdoor. I didn’t think Supersight was that fabulous. Here’s a link to a section of my video that shows the Supersight in action (https://youtu.be/BIWchrX27fU?t=2m28s and also here https://youtu.be/BIWchrX27fU?t=56s). On the white table that’s on the right side of the frame, there are a few books stacked up. You can’t even read the titles on the bindings, but maybe a license plate would be different?
abode also sells their own line of cameras. They sell an image sensor, which will take three snapshots if it detects motion, and two streaming cameras. I’ve tested two of the three. The two cameras I tested were unfortunately unimpressive, and I found Nest cameras to be vastly superior. abode’s newest camera, not tested, offers two major benefits: FHD 1080P resolution and two-way audio. Of course, there’s also abode iota which offers the same camera specs as the newest abode streaming camera. The benefit of using abode cameras over Nest cameras is free cloud and local storage. abode’s streaming cameras support a microSD card and include three days of free cloud storage. Nest supplies just 3 hours of snapshot storage for free. As described above, if you want more Nest storage, you will need to pay for Nest Aware.
The keypad includes a reversible mount that can be attached to a wall as a bracket or flipped over and used as a tabletop stand at a slight incline. Ring includes a micro-USB cable and an adapter to power the keypad, but it also has an internal rechargeable battery that can last up to a year depending on your settings, so it's handy to be able to set it up wirelessly on a table or mounted to the wall, only recharging periodically as needed.
Quiet Open allows you to bypass an armed sensor simply by touching it. For example, if your system is armed, but you want to check the weather outside, you can press the sensor, and open your door. While I’ve heard only praise for this feature, my initial reaction was that it seems like a security flaw. Your teenagers, for example, can press the sensor and sneak out. Furthermore, there is no identification tied to using the feature. For example, it won’t say, “Rose bypassed the sensor.” Fortunately, you can turn this feature off if you’re concerned.
An update on the outdoor charger for the Arlo Pro/Pro 2: Amazon has been informing buyers that “NETGEAR has informed us that the product Arlo Outdoor Power Adapters (Model No. VMA4700) may have an issue with the connection between the adapter and Arlo Pro cameras may allow water to enter the camera.” This can result in the camera short-circuiting, overheating, and burning. (It’s hard to find out about this, and Netgear has failed to issue a recall.)
Expand Security With Other Devices Nest Cam, Nest Protect, Nest Thermostat, Nest Secure, Nest Hello, Nest Cam IQ Ring Stick Up, Solar Panel, Chime, Chime Pro, Ring Floodlight Cam, Ring Spotlight Cam, Ring Protect, Video Doorbell, Ring Beams Canary, Canary View Arlo Wire-Free, Arlo Q, Arlo Go, Arlo Baby, Arlo Pro 2, Arlo Security Light, Arlo Audio Doorbell (coming soon)
Nest, Canary, Ring, and Arlo all have advantages and disadvantages. Nest has an advantage in that it can capture footage 24/7. Canary has an advantage in that it offers person detection for free. Arlo Pro and Ring Spotlight have an advantage in that the cameras can run on battery power and they wake up for both motion and live streaming faster than Canary Flex. If I were to rank them, I would rank Nest and Arlo Pro the highest and also add that a video doorbell is a must. You can read my video doorbell compare here.
WINNER Nest, Canary, and Ring all provide excellent tech support experiences, but a general word to the wise: When you self-monitor your home security system, expect to do some troubleshooting from time-to-time. It’s an inevitable part of the process. Most of the outdoor devices I’ve tested have had issues, though Nest appears to be leading the way.
Hi Rose! Thank you for such an informative article. Unfortunately, I’m reading due to the fact that my street was just the victim of car break-ins overnight. I am curious to know what your opinion on the night vision (inside and out) for each of the cameras is. I currently have the older Logitech Alert cameras, but their night vision isn’t the greatest so I really couldn’t make out the burglars or the vehicles they were in. I have been leaning on Ring doorbell/stick ups, but no 24/7 recording is almost scaring me away.
After I finished installing this device I found myself having issues with it for the first 3 days where sensors will go offline for no reason almost every day; suddenly after day 4 maybe, all of the issues disappeared and the system was now working like a well-oiled machine. I reached out to Ring support team and they informed me that there was an automatic update that the brain device was going to perform on its own and that would solve all of the issues I was experiencing. They were indeed 100% correct, after just a few days the system was doing exactly what it was supposed to be doing all along. No issues, no dropped devices, a happy customer here now. If you end up choosing this system and experience issues during the first 3-4 days, please wait a few days for your system to automatically update itself to the latest software and you’ll see the issues magically go away.
If you do have smart lights and want to control them with a contact sensor or motion detector, you will need to install separate ones in addition to Ring’s, which can make your front door look like it’s grown barnacles with all of the sensors installed. Another simple integration would be to set a smart thermostat to its away mode when the Alarm is set to away, and then switch it back to its home mode when the Alarm is disarmed, but that’s currently not possible either.
So what happens if an Alarm is triggered? If an event is detected, you will get an email and an instant push notification to your phone which you can swipe to open the Nest App. From the Nest App, you can see which sensor triggered the alarm, and you will be presented with two options: call the police or turn the alarm off. If you have a Nest Cam, you will be able to view footage from the event simultaneously. If you have multiple Nest Cams, you can swipe through to a view a live feed from all of your cameras. If you’re subscribed to Nest Aware, the Sightline feature will bookmark the event so next time you access your camera’s timeline, you’ll see a red bar. Tap on the red bar to review the footage of the event. Of course, while all of this is happening, your siren will sound.
When you say “full coverage” I’m assuming you mean continuous recording, is that right? Arlo and Nest can record continuously, but only if they are plugged in. Also, the outdoor power cord for Arlo is new and it’s on a pretty long lead time right now. It’s sold separately from the camera. If you could confirm that your new is continuous recording, I’ll dig in a little more, but I don’t want to assume anything before making a recommendation.
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