This has to be some of the worst customer service I have ever experienced. The web site is very slick, and the pre-sales information is very well prepared. The product does not work, and my Wi-Fi extender (that I bought just for this purpose) didn’t even get a usable signal from 15 feet away with no obstructions. So, after long chats (and waiting a LONG time to get someone on chat in the first place), I convinced them after several conversations to give me a refund… which never came. Three weeks after they received the product back, there was no refund. I went on chat to find out why, and TWO HOURS of chatting later (after their chat system kicked me out for inactivity while THEY looked up my information), they say a refund was issued, but refused to provide any email documentation stating such. This is absolutely unacceptable. I wish I had come to this site to look at these reviews before I wasted time and money on a product that doesn’t work, and which is supported by an incompetent support staff. RUN AWAY from this company! They pretty much stole $500 from me!
Ring also doesn't currently offer any additional security accessories, but it plans to add a leak sensor and other devices at some point. And while your Ring security cameras and video doorbells ($250 at Amazon) live in the same app as your Ring Alarm Security Kit, there aren't any direct integrations between them today. I'd like to see something like, "If the Ring Alarm Security Kit's front door sensor notices that the door is opened in Home or Away mode, then tell my Ring Video Doorbell Pro to record automatically" -- even if the Video Doorbell Pro itself hasn't detected motion yet.
Snaplight lightbars create instant safe reliable light during Snaplight lightbars create instant safe reliable light during power outages evacuations severe weather and other emergencies. Fast-acting design turns on in a snap by mixing safe chemicals in a plastic casing to create instant light. Convenient hook allows simple placement in an optimal location. More + Product Details Close
Just as heads-up, customer support from Ring was top-notch. After a week of use, I had an issue with a sensor that wasn’t communicating properly. Fortunately it didn’t trip the alarm (I say fortunate as I wouldn’t want to local police to show up for faulty sensor). A late night call to the Ring customer service, which appears to be U.S. based, helped to resolve the issue. The rep was professional and patient. All told, I’m glad I chose Ring.
First of all, I live in a very cold winter climate. (Sometime up to – 35) Also, I’m looking for a outside cam with great night vision. I wan’t to be able to get alerts on my phone. I’m not interested to pay for cloud. I want to be able to save motion detected video on my computer or phone. A plus would be be able to talk to the person outside and an alarm would be a plus. (looking for Wi/Fi and battery operated.)
It doesn't work with the Amazon Cloud Cam indoor home security camera, either. Here's what a Ring spokesperson had to say about it: "Ring Alarm does not work with Amazon Cloud Cam at this time. While I can't comment on the roadmap at this time, what I can tell you is that we will make product decisions based on what will best empower Neighbors with an affordable, effective way to monitor their homes."
Swann Smart Security Camera is an indoor/outdoor battery powered security camera that works without a base station. It’s most similar to Reolink Argus and Canary Flex. The camera records in 1080p FHD, offers a 120° field of view, night vision, and is IP65 rated for outdoor use. Unfortunately, it doesn’t work with any third-party devices and it lacks intelligent features to reduce false alarms. The camera boasts a feature called True Detect™, but that’s just a fancy marketing term for PIR motion sensor. The camera’s best feature is free local and cloud storage. From the app, you can playback seven days worth footage stored locally. The camera also includes two days of cloud storage.
The Ring mobile app recently got a facelift that gives it a more polished Dashboard featuring live preview windows. The Alarm controls are at the top of the Dashboard screen and include Disarmed, Home, and Away buttons. Below the buttons is the status of all installed sensors (cleared, open), and below that are tabs for viewing Neighbors posts and Event History.
Before we get ahead of ourselves, how did Ring become a giant in home security now worth over $1 Billion? They started out as 'Doorbot' and failed getting an investor on Shark Tank. While this could have been a low blow to the company, they pursued the smart doorbell camera and became the leader of it (Vivint to follow in 2nd). Richard Branson chimed in with a large investment and that really got the company going. Fast forward some years and now they are in thousands of stores and in neighborhoods across the nation.
Installing the Ring Alarm system is easy thanks to the well-written getting started guide. I already had a Ring account, but if this is your first ring device, start by downloading the Ring app and creating one. I opened the app and tapped Add a Ring Product, selected Alarm from the list, and confirmed my location. I plugged in the base station and pressed the pairing button, which started the blue LEDs spinning, indicating that the station was in pairing mode. I tapped Find My Base Station in the app and selected Wi-Fi as my internet connection method (you can connect via Ethernet or Wi-Fi), selected my router's SSID, and entered my Wi-Fi password. The LEDs flashed white momentarily before turning solid blue and the Wi-Fi indicator turned green, indicating a successful pairing. The app also confirmed the connection.
Even if the power goes out at home, your property will still be protected by the complimentary 24-hour backup battery. And for only $10 a month, you can upgrade to Ring Protect Plus and enjoy 24/7 professional monitoring with cellular backup, unlimited video recording for Ring Doorbells and Cameras at your home. You won’t be locked into any long-term contracts. You don’t need professional installation. You don’t even need any tools. It’s that simple.
The Alarm system performed flawlessly. The base station chimed whenever a sensor was triggered while in Disarmed mode, and the event was added to my history log within seconds of the event. I promptly received push and email notifications whenever there was a mode change or when the base station was unplugged and switched to the cellular network while running on battery power. However, the Alarm system does not send push or email notifications when a sensor is triggered while in disarmed mode like the Vivint Smart Home system does. This may not seem like a big deal, but it's nice to know when windows and doors are being opened if you're away while other family members are home with the system disarmed.
And that is its job, to keep the camera charged. However, I noticed during testing that it does charge the battery too. When I installed the camera, the battery level was at 40%. Soon after connecting the solar panel, that percentage jumped to 50%. The next day it rained, and the percentage climbed from 50 to 52%. Day three was overcast, and yet the battery level crept up to 56%. Day 4 was a beautiful sunny day, and the battery level jumped to 78%. By the end of day 4, I was at 100%.
Spotlight Cam also works with Ring Neighborhoods. With this feature, you can quickly share video clips with those nearby. You don’t have to invite your neighbors. Instead, Ring uses your set geolocation to find other nearby users. You can even customize your location by creating a smaller or larger shape around your home. By tapping on the Ring Neighborhood icon when viewing a call or recording, you can share that event with those nearby regardless of whether or not they own a Ring device. So long as your neighbor has the Ring app, you can share events with them. You can also choose to share events to Facebook and NextDoor.
As soon as the alarm is tripped you will receive 2 phone calls (one on each registered number), if no one answers they will immediately dispatch the police. The approximate time for the police to be dispatched from the moment your alarm goes off to the time they call a dispatcher is about 4 minutes (that includes the time to complete the 2 call attempts made to you). Police will be dispatched with a description of the zone that triggered the alarm (ex: living room motion).
The keypad measures 0.91 by 5.87 by 3.94 inches (HWD) and has numeric keypad buttons (0-9). It also has an X button and a button with a check mark on it: pressing and holding both of these buttons puts the system into Panic mode, which sounds the siren and sends an alert to the professional monitoring service so that police can be dispatched. To the right of the numeric keypad is a round dial with three buttons for putting the system in Home, Away, and Disarm mode, but you'll first have to enter your unique access code. Other LEDs include network and battery indicators, and a faulted sensor LED that tells you if a sensor is open before you arm the system.
Finally, I wouldn’t put too much weight into the Amazon review from 2015. Things have really changed since then, including the Nest app. The Nest app was a little slow going when first launched, but they’ve really improved it and added back features that were initially missing, though found within the Dropcam app, plus added new features like person detection.
So, where does the professional monitoring come in? When the alarm is triggered, the Ring Alarm central monitoring system calls you and asks for the verbal security code you’ve set up. If Ring doesn’t reach you, they’ll call your emergency contact and ask for the same thing. If either of you forget the code (better choose something you’ll remember!) or if they’re unable to reach either person, then they’ll dispatch emergency responders to your house.
Nest Cam IQ Outdoor will offer most of the same features as the indoor IQ (less the Google Assistant integration). The only difference between IQ and the original Nest Cam is the power cord. Unlike the original Nest Cam Outdoor, you will have to drill a hole to install the IP66-rated Nest Cam IQ Outdoor, unless you happen to have an existing opening. Nest Cam IQ Outdoor will start at $349. And this, my friends, is why I won’t be purchasing Nest Cam IQ. Not only is person detection sufficient and offered via the less expensive Nest Cam Outdoor, but I don’t have an existing opening, and I’m not going to drill. Plus, Nest Hello offers facial recognition and a pretty sweet Google Home integration.
The spotlight is provided by LED light strips on either side of a 140-degree wide-angle lens, which activate when motion is detected. The motion sensor, encased in a dome on the bottom of the camera, has a 270-degree detection range. The camera streams and records video in up to 1080p resolution and supports two-way talk with noise cancellation and night vision up to 30 feet.
There are so many home security systems to choose from; how can you possibly narrow it down and choose just one? There are obviously pros and cons to each system, so you need to think about what’s important to you and what you most value in a home security system. There really isn’t too much known about the Ring security system just yet because it’s very new on the market. The company has made themselves known for their video doorbells, but is just starting to dabble in home security systems. You’ve probably seen the videos of attempted burglars and package stealers caught red handed with Ring doorbells. Clearly, this innovative product has worked well so far. What should you keep in mind, though, when looking at the Ring Security System?
If you feel comfortable with your wiring skills and you’re somewhat concerned about WiFi strength, I suggest that you buy a Nest Hello with Nest Aware to record continuously (adding a Nest thermostat later) and supplement it with a wired camera system that records locally. Now here’s the catch: I only suggest a wired camera system if you don’t care about getting push notifications to your phone as I do not suggest accessing such a system using the internet. Instead, everything will be kept within the walls of your home. You will wire the cameras to a NVR which will store footage. If alerts to your phone are important to you, we may need to reassess, but also keep in mind that your Nest Hello will send alerts to your phone.
The biggest disadvantage to many IoT/smart systems is the lack of an API. They are closed source and in reality are designed to lock you in to their products and offerings. If you’re happy with only buying say Ring products for everything and areas that they don’t have an offering you can’t integrate other products in, then you stuck with only what they offer.
With home and away modes, you're able to customize entry and exit delays up to two minutes before the alarm goes off, giving you enough time to leave the house after arming and enter the access code on the keypad upon returning home. When an event is detected, you'll get a notification on your phone, and the Ring app will display a countdown giving you the configured period of time to disarm the system before the alarm goes off. If you fail to enter the keypad code or disarm from the Ring app within the allowed time, the base station will emit a very loud beeping sound, and if you are signed up for professional monitoring, authorities will be notified.
Like the hardware, Ring’s Protect Plus service is significantly less expensive than other options. It costs $10 per month and has no long term contract commitments. Nest offers a similar service, but it starts at $19.99 per month with a three-year contract and jumps to $29.99 per month if you opt for no commitment. ADT, one of the largest traditional home security services, has plans that start at $28.99 per month and requires a three-year commitment.
If you have signed up for 24/7 professional monitoring, you may need a permit to dispatch emergency services. After signing up for Ring Protect Plus, you’ll get an email from our dedicated Permits Team so you can have everything you need to apply for your permit. In some cases, our team will handle the entire permitting process, but for others, we’ll walk you through every step to help you get your permit as quickly as possible.
Ring, an Amazon company, also sells several security sensors. First is the keypad. The keypad runs on battery power, and you can wall mount it or place it on a flat surface. In addition to arming and disarming your system, the Keypad Control Panel allows you to choose between Armed Away and Armed Home. When using the keypad to arm your system, it provides a grace period to reduce false alarms. You can customize the grace period using the mobile app. Finally, you can simultaneously press and hold the check and x buttons for three seconds to trigger the panic alarm.
The Home mode monitors only sensors installed at entry points into the home but will ignore any motion or movement that occurs within the house itself. The home mode works great for a night setting, especially if people in your family are prone to moving throughout your home at night. Typically this movement would trip the sensors, but not in Home mode.
Ring suggests that the motion detector should be placed in a location with a good view of a high-traffic area likely to be passed by any intruders, with the detector placed about seven feet off the floor. Motion detection sensitivity can be adjusted in the app if you find you're getting too many false alerts such as from a pet. The detector can be mounted using either adhesive or included screws that attach a bracket to the wall for easy removal of the detector itself.
After shipping later than expected, is the Ring Alarm still worth your time? There are a bunch of alarm systems available that you can buy and install yourself these days, but there are a few key points that make the Ring Alarm stand out. From the ease of installation to the low monthly costs, the Ring Alarm system ticks a lot of boxes on paper that people will be looking for, but how does that on-paper experience compare to the real-life one?
When you add the keypad, you’re asked to come up with a four-digit PIN that you’ll use to arm and disarm the system. If you opt in to professional monitoring, you’ll also need to come up with a verbal passcode that you’ll use to identify yourself as an authorized user when the monitoring service calls (so be sure to provide this information to your secondary contact, as they’ll need it as well).
Setting the Ring to away will trigger a customizable countdown timer (from 30 seconds to 3 minutes), to give you time to cancel the alarm or exit the home. It will then push a notification to your phone when the system is armed, as well as announce audibly through the base station and keypad in the home that it has been armed. The system will also push notifications when the alarm is triggered via motion or through an entryway, as well as when it’s disarmed. In my experience, the push notifications were near instant to my device, but I would not want to rely on them in lieu of the professional monitoring, as they would not reach me if my phone had no service or was otherwise inaccessible. The only thing Ring is missing compared to a system from ADT is the ability to detect when a glass windowpane is broken, though it’s worth noting that Nest’s Secure system doesn’t offer this feature either.
The Spotlight Cam employs the common method of using bounding boxes over the camera image to define detection zones, but you can use the box handles to twist it into any kind of geometric shape, not just squares. That allows you to work around outdoor areas where you don’t have as much control over the environment as you do inside your home. There’s also a scheduling option to disable motion alerts during certain times of day.
Think of Smart Alerts as the ability to control alert frequency. You can request to receive more alerts, “standard,” or “light” (fewer alerts) or choose to turn notifications off from the app’s main screen. You can also snooze motion alerts for a set period of time. Once snoozed, you won’t receive motion alerts, but motion events will continue to upload to the cloud. Besides snoozing motion, you can also snooze your Ring Chime or your Chime Pro.
I haven’t had any issues with Arlo Pro, but I called their support team to get a feel for support quality. As Netgear owns Arlo, phone tech support is managed by Netgear, and they offer offshore support. It was the stereotypical experience you think of when you think of tech support. I called into a phone queue, waited a little bit (not long), got transferred to someone who struggled to understand my question, she put me on hold, she came back to clarify my question, she put me on hold, and then she came back with an answer. While it wasn’t a bad experience, it was sub-par compared to the tech support experiences provided by Nest, Canary, and Ring.
Nice article. I see from your disclaimer at the top of this article that the site participate in the program that can get fees from linking to Amazon purchases. And I know not every security system is available from Amazon. But could you still review the latest Simplisafe system please? I’m trying to decide what to get, and I have three friends that have the old Simplisafe. The new one looks so much better. I really don’t care about Geo fencing or whether or not I can chat with google or Siri. I’m just interested in getting a security system that works and doesn’t cost way too much. Thank you!
Arming the system Away starts a 60-second countdown, delaying the armed state to give you time to exit the home without tripping any of the sensors. Opening a protected door while the system is armed also triggers a 60-second countdown, this one is to give you time to reach the keypad to disarm the system. If a sensor installed on a window is tripped while the system is armed, the alarm will go off instantly. That’s sensible: No one should be entering or leaving the home through a window while the system is armed.
The Ring Floodlight Cam gives you the maximum amount of illumination when activity is detected. You can purchase this device at $249 for 1, $448 for 2, $649 for 3 and $849 for 4. The two LED floodlights make it impossible for someone to sneak around without getting a clear view of them. The Floodlight Cam uses two sensors for detecting people and objects, with an ultra-wide angle field. You can zoom and pan with the camera for a closer look if you’re not sure what you’re seeing.
In terms of larger home integration, Nest is the very definition of a smart device. Its Works with Nest program automatically instructs connected products (such as smart lighting and thermostats) to perform their tasks without you having to tell them what to do. It’s an exceptionally hands-off solution, though you can still tweak it with custom preferences.
Thank you so much for your great review! It’s so thorough and really helps with decision-making. My question is, what would you pick between the Ring Cam Battery and the Arlo Pro (not the 2)? I purchased the Ring Spotlight Cam Battery because I liked the idea of the light and the battery power, but as i read my reviews, I see that the video can lag, and it’s quality is highly tied to the WiFi signal. I also bought the Arlo Pro because it was on sale and it seemed to get really top reviews even though it’s only 720p compared to the Ring Cam Battery. I will be mounting these outside. I noticed that the Arlo Pro 2 way talk is really hard to hear compared to the Ring Cam Battery. Thank you again for all your information!
The square wireless base station is the main component of the Ring Alarm system. It's 6.7 x 6.7 x 1.4 inches in size, and though it lay flat on a bookshelf for this review, it can be mounted on a wall. The base station has ZigBee and Z-Wave antennas, and while the latter is available to use with compatible third-party accessories, anything that isn't Ring-certified won't work with security monitoring.
Installing the keypad was simply a matter of plugging it in and waiting a few seconds for it to be recognized. I gave it a name and a location, used the included mounting screws to hang the mounting plate on a wall, snapped the keypad into place, created an Access Code for arming and disarming the system, and was done. Installing the motion sensor was just as easy: I removed the battery tape and waited a few seconds for it to be added to the app. I gave it a location and a name, used the double-sided tape to mount it to a wall, and tested the sensor. To install the Z-Wave range extender, I plugged it into a wall outlet between the base station and the motion sensor (the farthest device from the base station), named it, and assigned it to a room. The entire installation took around 20 minutes.
The base station is also wall-mountable and can be installed on a Wi-Fi network or connected directly to your internet router over Ethernet. It has a 24-hour battery backup plus the ability to connect to an LTE network in the event of a power outage. (The LTE connectivity is available when you subscribe to Ring’s Protect Plus monitoring service and uses AT&T’s network.) Both the keypad and the base station feature colored LED rings to signify if the system is armed or disarmed and have built-in speakers to sound the alarm in the event of an emergency or intrusion.
Ring finally unveiled its brand new security system in July and while their doorbell is tried and tested, the same can’t be said about their security system. Everything has to start somewhere, but it might not be worth risking your home security on a system that is bound to have some bugs and kinks to be worked out. When it comes to the safety of your family and home, you don’t want to take any chances. One great thing about this system is that they do offer monitored security, which is extremely important. It’s nice to be able to check up on things yourself, but it’s not your full time job to monitor your home. Leave it to pros who can monitor your home full time and who can immediately contact the authorities in the event of an emergency. Any home security system without this feature is honestly pretty worthless. Protect America also offers 24/7 professional monitoring.
You can place the keypad on a flat surface like a table or shelf, or you can mount it on the wall. Just remember that it needs a Micro USB cable for power, but that doesn’t mean it needs to be placed close to an outlet. Ring says its internal battery will last six to twelve months depending on usage. As a result, you could potentially place the keypad anywhere in your home and charge it every so often.
Great article with lots of useful information. Very comprehensive comparison that really helps people make a wise decision based on their particular needs. FYI, I chose abode for my home security needs because it’s a proven shipping product and it integrates well with other systems. Although the camera quality might not be as good as others, it will suffice for my needs.
Nest Cam’s software (Nest Aware) can’t be beat. Better yet, they continuously launch improvements to the software for all users. One of their more recent updates granted a limited amount of free snapshot access for both Nest Cam AND Dropcam users and recently, they dropped the entry price of Nest Aware. Nest Aware comes in three flavors: 5-days for $5 a month, 10-days for $10 a month, and 30-days for $30 a month.
The big selling point here is the price: the system starts at $199, which is relatively cheap for a home security system. It only comes with a single motion sensor ($30 separately) and a single door / window sensor ($20 separately), so you’ll need to spend more to really outfit your home. But it’ll still come out to far less than many competitors’ systems. Nest, for instance, sells a similar system for $399.
Ha! That’s funny. Anywho, Arlo. Yes, Arlo needs the base station. The cameras only talk to the base station which creates its own network. The max range is stated at 300ft between base station and camera, which I assume is direct line of sight. If I had to guesstimate the distance between my base station and camera I would say 50 feet max? I haven’t tested beyond that.
Aside from the obvious value proposition, Ring’s big pitch for the Alarm system is its simplicity. Though it has all of the features necessary for a proper home security system – professional monitoring, battery and cellular backup for the event of a power loss – installing the Ring Alarm in my home took less than 20 minutes and involved following the app’s instructions to get the base station on my Wi-Fi network and register each included piece. Cleverly, Ring presets the included motion detector, contact sensor, and range extender to pair with the hub that’s in the box, so getting them set up is just a matter of pulling the battery tab to wake them up and waiting a moment for the app to find them.
There is a problem with the Alexa skill if it requires the user to say “(whispers) Alexa, show me the front door” when someone is at the front door. As is, without Alexa – people already try to hide, turn the lights off, etc. – lol. “ALEXA!!! SHOW ME WHO IS AT THE FRONT DOOR. OH THAT PERSON I DO NOT WANT TO OPEN IT, I DO NOT LIKE THAT PERSON THEY ARE NOT HOLDING PIZZA! SO I WILL NOT OPEN IT. I HOPE THEY DID NOT HEAR ME.”